Agentic Managed Services

Your infrastructure, run by AI agents & supervised by you

Autonomous Operations with Human Approval Gates and a Full Audit Trail

Traditional managed services rely on runbooks and human triage: every alert waits for a person, night-time incidents wait for a senior engineer, and capacity scales with headcount. Agentic Managed Services change this model by using AI agents to automate IT operations, incident management, and remediation while keeping human oversight where it matters.

In the agentic model, a coordinated network of specialist AI agents ingests events from your ITSM and observability stack, diagnoses issues, executes remediation, and validates outcomes against live metrics. Risky actions always stop at a human approval gate, combining autonomous operations with controlled, accountable decision-making.

AI-Powered IT Operations for Smarter & Faster Infrastructure Management

Smart Log Intelligence

Agents read logs across systems and build context no dashboard shows.

Adaptive Alerting

Alert noise collapses into triaged, prioritized incidents.

Instant First Response

Diagnosis starts the moment the event lands, not when a human picks it up.

Predictive Resource Optimization

Capacity and cost recommendations before the bottleneck, behind approval.

Self-Writing Documentation

Runbooks and incident records that keep themselves current.

Ask Your Infrastructure

Natural-language questions about your operational estate, source-cited.

Five Phases, Four Decision Gates

A gate sits between every phase, including the legitimate option to stop after Discovery with the report in hand.

Traditional vs. Agentic Managed Services

Traditional Managed Services

  • Every alarm waits for human triage
  • Static scripts, tribal knowledge
  • Depends on who is on shift
  • Scales with engineer count
  • Post-hoc review

Agentic Managed Services

  • Diagnosis starts at the event; humans handle exceptions
  • Knowledge lives in the system; documentation self-updates
  • Same pipeline for every incident, fully audited
  • Scales with the agent network
  • Approval gates on risky actions; audit trail by default

From First Agent to Full Autonomy

From First Agent to Full Autonomy

Architecture Built. Measured Pilots Open.

Our Agentic Managed Services use specialist AI agents to autonomously diagnose incidents, identify root causes, execute approved remediations, and validate outcomes across ITSM and observability systems. High-risk actions always require human approval, and we record every step for full traceability.

We don’t promise unmeasured outcomes. We start with a focused pilot, define KPIs such as time to resolution, noise reduction, and engineer hours saved, and let the results demonstrate the impact.

We'd love to hear from you!

Got a question or project in mind?

Tell us about it, and our team will get back to you.

☎ +90 212 346 20 02 - ✉ info@adesso.com.tr

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