Supporting companies with online concepts, mobile applications or CRM systems is part of adesso’s traditional IT business. The retail portfolio that adesso will be presenting to a large specialist audience for the first time enables an enhancement of the “customer journey” for both businesses and customers. The purchasing processes have changed fundamentally due to new business models. Consumption is increasingly shifting to the Internet, significantly benefiting online-only retailers.
The retail industry cannot simply stand idly by and watch the development. Digitalisation offers them opportunities to make their businesses more attractive and successful. adesso will be demonstrating just how that can be done at its booth at the German Retail Congress. Under the motto of “Experience customer journey live”, the company will present solutions for retailers’ core business processes and customer relationships.
Within the scope of its “Retail Agenda 2025”, adesso has also designed a series of methods to enable the retail industry to cope and thrive throughout the necessary digital transformation. At the Congress, adesso will highlight successful approaches for merging online and offline retail, as well as an integrated digitalisation concept. A few examples:
- Seamless shopping: Digital solutions enable retail customers to enjoy a multi-channel shopping experience with personalised offers. Brick-and-mortar businesses learn how to compete with online retailers by utilising customer data and thereby getting to know their customers just as well as their digital counterparts.
- Digital signage: How can digital signage systems be used to engage with modern customer needs?
- Situation report store as decision cockpit: The application provides insights into the retailer’s business metrics and those of the regional economy. This enables a hyperlocal view of the business, which supports integrated market planning and control.
- Automation of product information: Automated management of product data supports the core processes of retailers, making a harmonious customer experience possible across all channels. This ensures consistency and a uniform appearance instead of data chaos and customer confusion.
adesso will be presenting its IT solutions on 14 and 15 November 2018 in the congress centre of the Maritim Hotel in Berlin at Booth H7.
Detailed information on the topic of “Digitalisation in retail” can also be found in the current issue of the adesso aditorial customer magazine (www.adesso.de/aditorial_handel) as well as at www.adesso.de/handelskongress.